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With the Zammad widget you see your tickets right on ivCAMPUS – without opening Zammad.

Setting it up takes 3 minutes and only has to be done once.

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⏱️ The steps at a glance

  1. Create a token in Zammad – a key that works for this widget only.
  2. Copy the token.
  3. Paste it on the back of the widget and click Connect.

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Zammad shows you the token only once. Copy it straight away – otherwise simply create a new one.

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1️⃣ Create a token in Zammad

  1. Open Zammad and sign in.
  2. Click your profile picture at the bottom left (the coloured circle with your initials).
  3. Click Profile near the bottom of the menu.
  4. Choose Token Access in the left-hand column.

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Shortcut: just add #profile/token_access to your Zammad address.

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  1. Click the blue Create button.
  2. Enter a name: ivCAMPUS
  3. Tick ticket.agent – that one only. The widget needs no further permissions.
  4. An expiry date is not required. Leave it empty and the token never expires.
  5. Confirm at the bottom of the dialogue.
  6. The token appears. Copy it immediately (Ctrl + C or ⌘ + C).

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Treat the token like a password. Never pass it on by email or chat.

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2️⃣ Paste the token into the ivCAMPUS widget

  1. Find the Zammad Tickets widget on ivCAMPUS.
  2. Click the settings icon at the top right of the widget (the two small sliders). The widget flips over.
  3. Base URL: already filled in – just check that it is correct.
  4. Your API token: paste the token you copied (Ctrl + V or ⌘ + V).
  5. Click Connect.

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✅ Done

The widget now shows your tickets. The red number in the title tells you at a glance how many there are.

Three controls at the top right:

Use the drop-down below it to switch between views, e.g. My Assigned Tickets.

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🚑 Not working?

What you see What to do
It still says “No provider connected yet” The token did not arrive. Open the reverse side again and paste the token once more – make sure no stray space was copied along with it.
The list is empty No tickets are assigned to you right now. Choose a different view from the drop-down.
The widget was working and is now empty The token was deleted in Zammad or has expired. Simply create a new one (step 1) and paste it in.
There is no Zammad widget at all Please contact your administrator – Zammad has to be enabled for your CAMPUS.